Booking Terms & Privacy Notice

Booking terms

Appointments and payment
Payment is required to confirm your appointment. Your appointment location and any information you need before your visit will be sent after booking.

Changes and cancellations
Please give at least 24 hours’ notice if you need to cancel or rearrange your appointment for a full refund. If you cancel with less than 24 hours notice or miss your appointment, a 50% refund may be offered depending on the circumstances.loo

Packages
Packages of four sessions are valid for six months from the date of purchase.

About the sessions
Craniosacral therapy, functional kinesiology and somatic coaching are complementary approaches. They do not replace medical diagnosis, treatment or advice. Please speak with an appropriate healthcare professional about any medical concerns.

Privacy notice

Who is responsible for your information
Whole & Sound Ltd is responsible for the personal information you share when you contact us, book a session or sign up for the free content and monthly emails. You can contact us about your information at vic@wholeandsound.com

Information we collect and why
When you enquire or book, we use your name, contact details and appointment information to respond, arrange your session and take payment. We use this information to provide the service you have requested, and keep necessary payment and business records to meet our legal obligations.

Before a session, we may ask you to complete a health questionnaire and consent form through Google Forms. We use relevant health information and session notes to understand your needs and provide appropriate support. We treat this information confidentially.

We use your health information and relevant session notes with your explicit consent, which you give through the health questionnaire. You can withdraw that consent by contacting us, although we may need to keep some records where another legal reason applies.

When you sign up for the free content and monthly emails, we use your email address to send them. The emails may include insights, upcoming events and occasional offers. You can unsubscribe at any time using the link in an email.

Services that help us run the website and bookings
We use service providers to host the website, manage appointments and payments, and send emails. These providers process information for those purposes. The services we use include Squarespace, Google, Calendly, Stripe and MailerLite.

How long we keep information
Client records are kept for seven years after your last session. We keep enquiry and booking information only for as long as needed to manage your enquiry, appointment and business records. We keep your newsletter details until you unsubscribe or ask us to remove them, subject to any limited information needed to honour that request.

Your choices and rights
You can contact us to ask about the personal information we hold, request a correction or deletion where applicable, or raise a concern about how it is used. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Last updated: 28 September 2026